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I would like to take a moment of your collective time to share with the all of you an unbelievable experience that your Business Development Manager in Houston, Texas created from my 5 year old Grandson, Grayson Smith and myself on August 10 while visiting your place of business.
Earlier in the day, my wife, daughter and two other grandsons (2 and 3 weeks) headed out for breakfast to celebrate Grayson’s 5th birthday. As a warmup present he received from my wife, Lee and myself, subscriptions and samples to Streetrodder and Classic Truck magazines. With that he asked, “Pop can we go look at some hotrods somewhere today?” Coincidentally I had seen your cars and coffee event on the local street calendar, made a call to your Houston office and inquired about coming out for a look. We were welcomed to come out.
Upon our arrival, Mr. James Stanley greeted us and welcomed Grayson and myself to take our time and look around. James asked Grayson about his interest and likes in hotrods and Grayson responded that he was there to look for a birthday outing. Mr. Stanley took it upon himself to essentially construct a “birthday bag” for Grayson full of classic car magazines, keychains, suckers, flashlights and decals. Needless to say Grayson and I both were thrilled, so much so, we borrowed a space in the middle of your showroom, sat down and went through each piece together. I have to tell you the magazines are most likely his favorites. Over the next 2 hours or so, we moved quickly from one car to the next and often back to a car visited earlier. Grayson knows his cars and was spot on with most until we got to the Volkswagens, about which he commented “Pop what is that?”. Clearly he was having fun.
We wound down the visit with the conclusion that Grayson should have a Dodge Charger for college and red would be his color choice.
Please understand we are not new to this. Today Grayson tinkers with me on my 34 Ford and now on my 52 Chieftain. I decided when he was born that he should have the opportunity to understand a bygone era and participate in the same if so inclined.
The amount of attention bestowed on us by Mr. Stanley and the greetings from others in your Houston operation is beyond welcoming and impressive. You have a tremendous individual in Mr. Stanley as part of your organization and I wanted to make sure that I both thank him and you all are made aware of his personable efforts.
As mentioned, I have a couple of classics but my next purchase and/or sale consultation will be through your organization. Based on our recent experience with Gateway there would be no reason to do otherwise.
My sincerest thanks to Mr. Stanley for making Grayson’s 5th birthday a hit. We read those magazines together constantly and talk about them when visiting by phone.
Very best regards,
Greg, Just a note to say thank you for the professionalism in the way you run the business and for the patience in dealing with overseas buyers. Things take a bit longer when there are more people involved than the seller and buyer I'm finding out, yourself and Brendan were courteous and polite and easy to deal with and I would definitely recommend you guys to anyone.
I just wanted to say thanks for all you have done, you were very helpful, and your dedication to your customers shows. Keep up the good work.
Great customer service and transport friendly thanks Matt!